Please read carefully. All policies and terms are subject to be changed without notice.
State statutes and/or local ordinances prohibit the sale and possession of air guns, CO2 guns and slingshots in some areas. It is the responsibility of the customer to be in compliance with all applicable local, state, and federal laws and regulations. Please contact your local law enforcement authorities before ordering air rifles, air pistols, airsoft guns, paintball markers, or blank firing guns from Airarm Sports. We reserve the right to refuse the customer’s order bylaw.
California: According to CA AB-2511, the Parent’s Accountability and Child Protection Act, we have to screen all airgun, airsoft and paintball gun orders from California. Please provide the information to prove the recipient is older than 18 years old. If we do not receive your response in 2 days, your order will be cancelled.
Washington, D.C.: We cannot ship airguns, BB guns or airsoft guns.
New York City & its 5 boroughs: No airguns, BB guns or airsoft guns can be shipped. This includes Manhattan, Brooklyn, Bronx, Queens and Staten Island. The ZIP codes affected are 100xx-104xx, 111xx, 112xx-114xx, 116xx.
Illinois: We cannot ship airguns to Illinois if the airgun shoots 700 fps or higher or if the airgun is over .18 caliber.
Chicago, Illinois: We cannot ship any airgun to addresses in Chicago.
New Jersey: Residents can buy BB guns and pellet guns from us through a designated local gun store after acquiring the appropriate firearm permit (airguns are considered firearms per NJ state law: Title 2C:39-1). Your local gun store must fax a copy of their FFL to Airarm Sports in order for us to ship the gun you ordered. Airsoft guns are not restricted by Title 2C:39-1, but they may be restricted by some county or municipal laws. It is up to the individual to determine if airsoft guns may be owned/possessed/used without special permits in their locale. [New Jersey section updated April 30, 2009]
Michigan: Residents may purchase anything on our site except for pellet guns measuring 26\" or less (overall length) or guns that have silencers or baffles (either internal or external) that will silence, muffle or in any way reduce the report (sound) of an airgun.
Guns with silencers or baffles cannot be shipped to addresses in Michigan. Guns that are 26\" or less in overall length are regulated by the State of Michigan and require a concealed gun permit or a Michigan state license to purchase a pistol. Blank guns, guns with unrifled barrels and airsoft guns are NOT included in this restriction regardless of length. They may be purchased without any permit or license. [Michigan section updated June 3, 2009]
Michigan residents may purchase pellet guns that require state permits or licenses by following these steps:
1. Inform Airarm Sports of the item you want to purchase.
2. Find a local participating dealer/retailer and let us know where to ship your gun. The item will be shipped to the designated dealer/retailer in your area.
3. Go to your local police department and obtain a permit to purchase the airgun. Each pellet gun purchase must have a separate permit.
4. After the permit is issued to you by the police, take it to the gun store where your gun was shipped.
5. After the permit is presented to the store and their fee is paid, they will give you the airgun.
6. Take the airgun back to the police department for a safety check and ballistics test.
7. After the tests are conducted and they determine that the airgun is safe, you can take the airgun home.
Philadelphia, Pennsylvania: Airguns and airsoft guns cannot be shipped to the city of Philadelphia. [Restriction added June 9, 2009]
Johnson City, Tennessee: Airguns and airsoft guns cannot be shipped.
We cannot ship Co2 or any compressed air container to Puerto Rico, Alaska or Hawaii. Accessories are ok to ship anywhere in the US.
All airgun orders will arrive as ADULT SIGNATURE REQUIRED. We will not ship airguns to persons under the age of 18, NO EXCEPTIONS!
We accept Visa, MasterCard, American Express and Discover as payment on orders to anywhere within the United States. For orders with separate billing and shipping addresses we reserve the right to verify the order via email before shipment. We understand this may be an inconvenience in some cases; however it is necessary to help prevent against credit card fraud and also to prevent minors from obtaining replica guns. Please note if the shipping address does not match the billing address, please contact your financial institution to add the address on file. If authorization is not given for any reason, we reserve the right to cancel the order. We cannot work out credit card problems with your financial institution; you must settle problems with them and reorder once the problem is resolved.
We DO NOT accept CODs and personal checks.
For customers who wish to place an order without using a credit card there is an option at checkout which is Money Order or Cashier Check. Please add the order No. along with your payments. It takes 2-5 business days to clear the money order or cashier check. The shipping will be processed in 1-2 business days afterwards.
The order will be shipped in 2-4 business days after the payment is received or cleared. Our business hours are 9 am to 5pm Monday through Friday, Eastern Time.
All shipping is done via USP or USPS.
If you refuse shipment, we will issue a credit for the product minus our shipping costs on receipt of the refused products at Air Arm Sports. A fifteen percent (15%) restocking fee may be charged.
We do not guarantee any shipping time or date. A confirmation email will be sent to you to notice the shipping date and tracking number. Since we use third party carriers (usually UPS or USPS) to ship our products, once the product has left our care, we have no control over delivery. However we will work with you to get any delivery problems resolved to the best of our ability.
Missing Items or Damaged Shipments
When you receive a shipment from Airarmsports.com, please check the contents of your package immediately. We require that our customer reports any missing items or product damage within 3 days of receiving the package. Airarm Sports must report all damages immediately to the delivery service for inspection; therefore, we ask that you keep all merchandise and packaging in the condition as it was delivered. Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent. We cannot accept cancellations on merchandise after it arrives damaged or is lost, but we will make every effort to correct this situation. Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete.
If we are temporarily out of stock on items you ordered, we will contact you. We will give you the option of cancelling, exchanging to a similar product, or wait and we will ship it as soon as we receive it. Usually you will not be charged for those items until they are ready to ship. Any exceptions to this policy will be discussed with you via email or telephone. We may perform an extensive validation of backorders, including verification of shipping and billing information, verification e-mail, and cardholder information and cardholder authorization. Please be patient during the order validation process.
Due to fluctuations in availability, we reserve the right to substitute items ordered with similar products of equal or greater value, at customer’s approval.
If you have received a partial shipment and do not want the backordered item(s) please email us immediately. We will cancel any backorders that have not shipped in the interim.
Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This is a verification of the legitimacy of an order for restricted items.
Return and Exchange
30-DAY RETURN AT RESALABLE CONDITION FOR SELECTED ITEMS. NO RETURN/REFUND ON GUNS. WITHIN 30 DAYS, DEFECTIVE GUNS WILL BE REPAIRED OR EXCHANGED FOR THE SAME MODEL IF NON-REPAIRABLE.
All products come with limited warranty which ONLY covers manufacturer defects. You must contact Airarm Sports via e-mail prior to for a RMA # for merchandise returning authorization. We will do all we can to repair or replace products to your satisfaction. Please note all returned items are inspected. If the products are found to be not defective they will be returned to the customer at their expense. Any requests for an upgrade in shipping time on repair and/or replacement items will be charged to the customer. Items that are opened, used, not in original packaging or otherwise not in new, saleable condition cannot be returned.
We will not be responsible for the returning shipping cost. If you wish to receive a refund instead of an exchange, the restocking fee of up to 20% will be applied. Also shipping charges will not be refunded and the customer is responsible for the return shipping fees. The item must be returned in new condition with its original packaging and any accessories within 15 days of receipt of your order. The refund will be processed within 2 weeks from the moment we receive all the item(s) back. After 30 days from delivery date, please contact the manufacturer for repairing or replacement under their product warranty.
Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a refund.
For all returns / exchanges, the copy of invoice and explanation of return /exchange must be attached with the package.
AirarmSports.com must authorize all merchandise returns. No unauthorized returns will be accepted. Customers will be held liable and no refund will be issued for any merchandise that is returned without a RMA number.
All of our air guns (except for airsoft ones) have 60 days to one year (unless noted otherwise) limited manufacturer warranty from the date of purchase. Most of our airsoft guns, unless noted otherwise, have a 30 day limited manufacture warranty. For the airsoft guns which don’t come with manufacture warranty, please refer to our Return and Exchange policy. If an item breaks or malfunctions under normal use you may request a RMA# within 30 days of delivery and return the item with given RMA# for repair or replacement. The warranty is void if the item is altered or abused (Examples: altering or removing the orange tip, disassembling, reusing BBs or shooting wrong type or weight of BB, using paintballs, dropping or mishandling the product).
If you take your gun apart the warranty is void! DO NOT take the gun apart or try to fix your gun unless under instruction from our service department.
Damage sustained during use in “war games” or improper handling is not covered under warranty. For example if a gun is dropped or hit against a tree, the manufacturer will not pay for a replacement gun.
Some items will need to be returned to the importer or manufacturer for repair or replacement. We do not issue prepaid shipping labels. The customer is responsible for shipping the product.
Warranty does NOT cover:
- Disassembly by unauthorized personnel
- Unreasonable use or mishandling, introduction of foreign matter to inner or outer components.
- Failure to provide proper care, lubricants, or maintenance.
- Lack of compliance with instructions from the owner’s manual.
- Removal or cover up of orange tip
- Merchandise soaked in water, rusted, corroded, painted, or altered.
- Usage of low quality or low grade BB's or reuse of BB's.
- Airarm Sports reserves the right to determine what constitutes as unreasonable or excessive wear and tear or use.